We want you to LOVE your lashes at Luxury Lash NY, so we strive to provide superior service in every aspect of our customer’s experience. If you are unhappy with the results for any reason, please contact us within 3-days and we will set up an appointment.

If you notice a couple of lashes have fallen within the first 24-hrs, it is natural! Please see our aftercare instructions.




All cancellations require 24-hour advanced notice prior to scheduled appointment.

Otherwise, a 25% fee of service costs will be charged to the client. Appointments which are not notified of cancellation will be charged 50% of service cost.

Late Policy

As a courtesy to you, we offer a 15 minute grace period passed your scheduled timeslot. Unfortunately, If you are more than 15 minutes late, you will have to reschedule your appointment.

Running late? Reschedule your appointment today.

Children Policy

We do not allow children unattended in the salon for the safety of your child, our clients and technicians. We provide a very calm and relaxed atmosphere for everyone which requires a lot of concentration.

Minimum Age

All clients under the age of 12 are required to have a Parent(s)/Guardian(s) signature at the time of appointment.